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Paramus, New Jersey

Stickley in Paramus, New Jersey - Poor Customer Service and furniture

Purchased a recliner for over $3,000 about 1 1/2 years ago. The seat cushion is almost non existing. You are sitting on wood. Had service department look at chair and was told that the cushion had be replaced. Now I am being told that I have to pay $260.

#1451578
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We did a home remodel a few years ago and my wife wanted to get all new furniture. We were told that Stickley was the best. So we got 12 pieces. It really looked good for almost a week. But then the finish on the coffee table got wet It might have been ther for maybe...
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1.9
#1411511
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2.0
Waited 6 months for our furniture after paying in full to our store & when it was delivered quality control was awful. Am waiting now again for a replacement set another 5 months later and still no replacement. Am disappointed in the Stickley product and they are not...
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2.0
#1394385
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Rockville, Maryland

Stickley in Rockville, Maryland - Happy with quality and customer service

4.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Staff
Style and Design
Value for money
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I’ve been very happy with my dinning room set I had an issue with the table and they sent a technician out but didn’t fix to my satisfaction. The factory relaxed the table no questions asked.

4.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1377259
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I purchased quite a bit of Stickley furniture when I bought my house. I always thought that Stickley was of the highest quality, that's why I furnished my house with their products. For the prices they charge you would expect their products to be higher quality, but...
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#1356125
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Stickley - Dried out ,worn, faded leather sofas.

Thinking that we bought an American product, we received delivery of 2 leather sofas that had the appeancce of having been on the showroom floor near windows,unprotected from sunlight. Having paid nearly $10 000, we expected an excellent product."built in America" Never again will we ever buy without research on the company & their service record.

#1258803
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Our recliner was purchased and was defective. We have attempted for one year to have Stickley replace the defective part and they have not been successful nor do they care about our $2400 leather recliner. We spent a tremendous amount of money for the recliner and...
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Anonymous
William

All that anger and very little explanation of fact ; and I have a sneaking suspicion that you have botched the complaint process i.e. how many Certified Mail return receipt re...

1.0
I didn't like
  • Less that poor customer service
  • Poor quality chair
  • Lack of interest in me as a valued customer
#1211144
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I wanted to buy a particular bed frame from this company. Of course you can't find a price anywhere online so I called the closest dealer and no, they can't just look up the price, they have to look it up and call me back. Hello? Is this not the 21st century? Three...
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#998338
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I know that your company has in place to get rid of people that are close to retirement or have due a long vacation. Your hireing practices are all about saving money no matter the cost in human terms. No i do not work for you or ever had but i have seen first...
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1.9
I didn't like
  • People in charge of workers
#869092
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I paid nearly $3,000 for the Grisham recliner in August 2015. After sitting in the recliner for several weeks (not very often), I found that the filling in the back cushion compressed so much that there was absolutely no lower back support when reclining even half...
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#821851
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